Match with a couples counsellor

Matching with a couples mental health counsellor is the first step in your couple's mental health journey. At various points throughout this process, you will be prompted to prioritize your well-being. You are encouraged to take the time you need to complete the matching process, and you have the option to save and come back later at any point.

Note

Please note that you will not be able to match with a counsellor for couples counselling if you or your partner are already matched with them for individual counselling.

Instructions for the mobile app

1. On the Care screen, navigate to Mental Health and then Counselling.

2. On the Counselling Overview screen, navigate to the Services screen and select Couples Counselling.

3. Select Match with a Counsellor.

4. On the Choose your path screen screen, select the desired matching method and follow the instructions on screen to view the counsellor list. For more information on each method, read the following articles:

   • Match with a counsellor by completing the questionnaire

   • Match with a counsellor from the directory

   • Match with a counsellor using a direct code

5. If prompted, confirm your Date of birth, your Province or territory of residence, and your Postal code, then select Next.

6. Once you reach the Counsellor list, browse through your potential matches. When you've found a counsellor you would like to match with, select Match with Counsellor.

   • To view more information about a counsellor in the list, select View Profile.

   • To learn more about the different methods of counselling, read the Methods to approach counselling article.

7. On the Partner Invitation screen, enter your partner's email address to invite them to couples counselling, and select Send invite.

8. On the next screen, select Confirm Match.

Your partner will receive a counselling invitation by email. They will have to provide their Informed Consent before you are able to book a couples counselling appointment.

Instructions for the web app

1. On the Navigation Bar, select Care Services, then select Mental Health and Counselling.

2. On the Counselling dashboard, navigate to the Services section and select Couples Counselling.

3. On the next screen, select Match with a Counsellor.

4. On the Choose your path screen screen, select the desired matching method and follow the instructions on screen to view the counsellor list. For more information on each method, read the following articles:

   • Match with a counsellor by completing the questionnaire

   • Match with a counsellor from the directory

   • Match with a counsellor using a direct code

5. If prompted, confirm your Date of birth, your Province or territory of residence, and your Postal code, then select Next.

6. Once you reach the Counsellor list, browse through your potential matches. When you've found a counsellor you would like to match with, select Match with Counsellor.

   • To view more information about a counsellor in the list, select View Profile.

   • To learn more about the different methods of counselling, read the Methods to approach counselling article.

7. On the Partner Invitation screen, enter your partner's email address to invite them to couples counselling, and select Send invite.

8. On the next screen, select Confirm Match.

Your partner will receive a counselling invitation by email. They will have to provide their Informed Consent before you are able to book a couples counselling appointment.