About couples counselling

You can book couples counselling appointments for yourself and your partner. As a best practice, we recommend that if you have an individual counsellor on Counselling by GreenShield Health already, that you match with a different counsellor for couples counselling. You can book 60 minute appointments for couples counselling. Free consultations are not available for couples counselling.

Roles within couples counselling

When you book a couples counselling appointment, you become the primary account holder. Your partner is able to log in or sign up with Counselling by GreenShield Health and join appointments, but as the primary account holder you have different functionality within Counselling by GreenShield Health.

As the primary account holder, you are the person who initiates the couples counselling matching process. You are also responsible for:

• • Inviting your partner to Counselling by GreenShield Health

  • Scheduling couples counselling appointments with the counsellor

  • Cancelling the couples counselling appointments

  • Payment for appointments

  • Answering the couples counselling pre- and post-session assessment questions from your account

  • Matching and un-matching from counsellors

  • Messaging your counsellor outside of sessions

The partner:

• • Is the client who has been invited by the primary account holder to join couples counselling

  • Cannot invite a different partner

  • Cannot un-match with the couples counsellor

  • Cannot schedule couples counselling appointments

  • Cannot cancel the appointment

  • Is not responsible for payment

  • Receives appoint reminder notifications and can join the appointment

  • Does not answer the pre- and post-session assessment questions from their account