How do you match me with the right counsellor?

Before you can book your first appointment, you need to match with a counsellor. There are two ways to find a counsellor to match with on our app: by completing our matching questionnaire or by browsing our directory.

Our matching questionnaire takes approximately 5 to 10 minutes to complete and is similar to a verbal intake you may have with an in-person counselling practice. We then use a unique matching algorithm that combines your personal details and preferences with the details and strengths of each counsellor to generate a short list of potential providers for you to choose from. Read Match with a counsellor by completing the questionnaire for further instructions.

If you already know what you are looking for, you can browse our directory and use filters to find a counsellor that fits your needs. Read Match with a counsellor from the directory for further instructions.

Whichever option you choose, your initial consultation is free to ensure that you and your counsellor can work together. In the event that you are not satisfied with your counsellor after the initial consultation, you can choose another counsellor from the list and schedule another free initial consultation.

If you already have a counsellor who works with Counselling by GreenShield Health, they can send you a referral code, which you can enter on the matching screen, to match with them directly.