Understanding patient and counsellor confidentiality

Information shared in your appointments will be treated as strictly confidential and cannot be shared without your written or legal consent. When accessing Counselling by GreenShield Health through an organization, your employer or organization will not know that you access Counselling by GreenShield Health, nor will they know any of the information you share with your counsellor.

There are, however, certain limits to confidentiality which your counsellor will discuss with you at your first appointment. Limits to confidentiality include:

• When there is imminent danger to yourself or others

• When there is reasonable suspicion that a child, elder or any vulnerable person is being abused or neglected, or

• In cases where the law requires disclosure