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  1. MyARTA Health Hub Help Centre
  2. Mental Health Supports
  3. FAQs about Counselling by GreenShield Health

FAQs about Counselling by GreenShield Health

  • What is Counselling by GreenShield Health?
  • What is therapy? Is it for me?
  • Understanding patient and counsellor confidentiality
  • What can I expect from counselling and how will I know that it is working?
  • How does virtual therapy compare to in-person therapy?
  • How do you match me with the right counsellor?
  • Who are your counsellors and what are their qualifications?
  • How is my personal information and privacy protected?
  • How is my personal information collected and used?
  • Why do I need to verify my phone number?
  • Why has my phone number become unverified?
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