Quand ma réclamation sera-t-elle traitée?

[en] When you submit a claim online, it begins processing immediately.

[en] Processing time can vary from a day to a week, depending on the complexity of your claim. Delays can occur if vital information is missing, and processing may take longer during periods of high claim volume.

[en] If you’ve signed up for direct deposit, you will receive payment within 2 business days from the successful processing date.

[en] You will receive an email confirmation when your claim is complete.

[en] The email will include a statement for your review if you want to check anything. You will also see the claim status on your dashboard.

[en] Claims submitted by postal service generally take longer to process, so we strongly encourage online claim submissions using the mobile app or website.