Wait times can vary based on the volume of requests and how many providers are currently available. Once you’ve submitted a consultation request, you may see an approximate wait time on our virtual waiting room page. Please note that you do not have to wait on the matching screen, since you will receive a notification once the doctor has responded. It’s normal to be signed out due to inactivity.
You will get a notification by email or text when the doctor is ready to start the visit. Once you receive the notification, you can go back into your account and connect with the healthcare provider by live chat. Please join the chat immediately when you receive this notification.
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