Best practices for requesting a consultation

We want you to have the best possible experience using MyARTA Health Hub and Telemedicine. Since speaking with a medical practitioner online can be a little different than the in-person visits you might be used to, we’ve compiled some tips to help save you time and get you the care you’re looking for!

• If you’re not sure which doctor is best for your concerns, we suggest starting with a general practitioner (GP) request. General practitioners on Telemedicine include family medicine and emergency department physicians, as well as nurse practitioners.

• Be specific: Please be as clear and concise as possible about your situation and needs when filling out the request. If you’re hoping for a particular medical outcome, like a certain prescription or a doctor’s note with specific wording, make this clear in your consultation request. This gives our general practitioner critical information that will help them determine whether they feel your request can be treated online. If the general practitioner decides your request is inappropriate for online treatment, you will be notified. They may also direct you to consider in-person care once the visit begins based on their assessment of the issue. Note: All medical decisions are at the discretion of each general practitioner and can’t be guaranteed.

• Have your ID ready: The medical practitioner or our support team may ask for a valid government-issued photo ID for several possible reasons, including:

  • Providing prescriptions, notes, and lab test requisitions during an online consultation

  • Uploading lab test results after your consultation

  • Verifying your identity and ensuring that the information on your account is accurate

• Review your MyARTA Health Hub account information:

  • For medical documents to be valid, the legal first name on the account must match the name on your government-issued photo ID. Pharmacies require this for prescriptions, labs, and clinics for any tests ordered through lab requisitions.

  • Please also ensure that your other information, such as your date of birth, is correct. Incorrect account information may result in delays as we work with you to correct the issue.