Why is my extended health claim marked as pending stating you need to verify my provider?

Your claim might have been delayed while we verify your care provider’s credentials. Once we have confirmed your care provider's information, we will create a provider record for your service provider and process your claim accordingly. The length of time required to verify a provider’s credentials can vary and we appreciate your patience through this process. You can login to your account for updates on your claim. To learn how to view the status of your claim, visit the View your claims history topic.

Please note that once this process is completed your service provider will be available for selection within your account for claiming future services provided by them at the same location.