Why was my claim denied on a frequency limitation?

Your plan has limitations on how often an item, service, or procedure will be covered. As claims are processed, our system keeps track and once you reach your limitation, the claim will be denied.  Most frequencies are based on a specified time-period; you will next be covered once that time-period restarts. Information regarding your frequency limitation(s) can be found on your explanation of benefits or in your benefit booklet (if one is available).