Pay overdue counselling balances

Issues with your payment method can prevent payment from being charged to your account.If this occurs, you will be prompted to change or update your payment details before you are able to book a follow up appointment for that service. You will not be able to book additional appointments for that service until the outstanding balance from previous appointments is paid in full.

You can update your payment information from the pop up banner on your Dashboard by selecting Update payment information.

Instructions for the mobile app

1. On the  Care screen, navigate to Mental Health and then Counselling.

2. Select the Profile Settings icon.

3. Navigate to Billing Details and select Update payment information.

4. Review the Update payment details and pay outstanding balance pop up and select Update payment information.

5. On the Update payment details and pay outstanding balance screen, review any outstanding appointment balance and enter your updated payment details. Select Pay Balance.

Please note that, if applicable, outstanding balances for counselling and will be paid at the same time. If you have questions about paying your outstanding balances, you can reach out to [e-mail].

Instructions for the web app

1. On the Navigation Bar, navigate to Care Services and then Mental Health and then Counselling.

2. On the Profile Settings screen, navigate to Billing Details and select Update payment information.

3. Review the Update payment details and pay outstanding balance screen and select Update payment information.

4. On the Update payment details and pay outstanding balance screen, review any outstanding appointment balance and select Pay Balance.

5. Enter your updated payment information and select Pay.