Find your appointment receipts

Instructions for the mobile app

1. On the Care screen, navigate to Mental Health and then Counselling.

2. On the Counselling Overview screen, navigate to the Appointments screen.

3. Navigate to the Past tab and find the appointment you would like to view receipts for and select Receipt.

Instructions for the web app

1. On the Navigation Bar, select Care Services and then Mental Health and then Counselling.

2. Navigate to the My Appointments screen.

3. In My Appointments, navigate to the Past section and find the appointment you want to view the receipt for.

4. Select Receipt.

Please note that receipts are generated automatically once your payment for an appointment has been processed. If your counsellor has not updated your appointment status, or if your transaction did not complete, your receipt is unavailable until Support staff have processed the payment successfully. For assistance, please contact the our support team at [e-mail].