Match for the next available appointment – MyARTA Health Hub Help Centre

If you need mental health counselling as soon as possible, you can immediately match for the next one-hour video appointment available.

This method presents you the nearest time slots where a counsellor is available, allowing you to immediately book an appointment that fits your schedule.

Important

If you are in crisis with thoughts of harming yourself or others, contact emergency services by calling 911 or go to the nearest emergency room.

Instructions for the mobile app

On the Care Care screen, navigate to Mental Health and then Counselling.
On the Counselling Overview screen, navigate to the Services section, select for which service you would like to find a counsellor, then select Match with a Counsellor.
On the Choose your path screen, select Next available appointment.
If prompted, confirm your Date of birth, your Province or territory of residence, and your Postal code, then select Next.
On the Available Appointments screen, select a date, then select your preferred time slot.
- Note: Presented time slots may vary based on current availability for your province and language preferences.
Select Book Appointment to continue.
On the Additional Information screen, write any thoughts or concerns you would like to share with your counsellor ahead of your session, and select Next.
On the Review Details screen, review the details of your appointment and select Confirm Booking.

To learn more about your counsellor, go to My Care Team on the counselling overview and select Profile next to the counsellor’s name.

Note

You will need to provide a few details before joining the session. You can do this at any moment before the scheduled appointment time by selecting Provide Details on the Counselling Overview tab or on the Appointments tab.

Instructions for the web app

On the Navigation Bar, select Care Services, then select Mental Health and Counselling.
On the Counselling dashboard, navigate to the Services section, select the service for which you would like to find a counsellor, then select Match with a counsellor.
On the Choose your path screen, select Next available appointment.
If prompted, confirm your Date of birth, your Province or territory of residence, and your Postal code, then select Next.
On the Available Appointments screen, select a date, then select your preferred time slot.
- Note: Presented time slots may vary based on current availability for your province and language preferences.
Select Book Appointment to continue.
On the Additional Information screen, write any thoughts or concerns you would like to share with your counsellor ahead of your session, and select Next.
On the Review Details screen, review the details of your appointment and select Confirm Booking.

To learn more about your counsellor, go to My Care Team on the counselling dashboard and select Profile next to the counsellor’s name.

Note