Match with a counsellor from My Favourites

Note

Please note that you will not be able to match with the same counsellor for individual and couples counselling.

Instructions for the mobile app

1. On the Care Care screen, navigate to Mental Health and then Counselling.

2. On the Overview screen, navigate to the My Favourites section.

3. Select the Individual Counselling or Couples Counselling subsection, depending on the type of counsellor you are looking for.

4. Find the desired counsellor in the list and select Match with counsellor.

Once you have matched with a counsellor, they will be removed from My Favourites, but will appear under My Care Team.

Instructions for the web app

1. On the Navigation Bar, select Care Services, then select Mental Health and Counselling.

2. On the Counselling dashboard, select My Favourites.

3. Select the Individual Counselling or Couples Counselling tab, depending on the type of counsellor you are looking for.

4. Find the desired counsellor in the list and select Match with counsellor.

Once you have matched with a counsellor, they will be removed from My Favourites, but will appear under My Care Team.