Set up your device for virtual counselling

It’s important to set up your computer in a quiet, well lit space. Consider what is in the background, and how the natural lighting will affect how clearly your counsellor can see you throughout the appointment.

Try testing out the video conferencing platform in advance of your first appointment. This provides you with an opportunity to iron out any technical difficulties ahead of the appointment. If you have technical difficulties during your call, there is a toll-free phone number provided on your appointment screen that you can call to connect with your counsellor.

Mobile app requirements

If you are using the MyArtaHealthHub mobile app, please ensure you have allowed the app permission to access your camera and microphone.

Browser requirements

We recommend joining the video call using Google Chrome, Safari, Microsoft Edge, or Firefox. Internet Explorer is not supported and is not recommended. Make sure that your camera, microphone, and sound are enabled if your browser asks permission to access them.